After a really bad delivery experience that found us waiting over 2 hours for our food when we're only a 5 minute walk, we had a much easier time with our order a few months ago.
I actually emailed the restaurant in addition to writing an unfavourable review. The owner thanked me for my email and authorized a free appetizer the next time we come in for dinner.
We haven't made it back yet to use the voucher, but did order delivery. When I called, the woman who answered the phone remembered who I was when I asked how long the delivery was expected to take. She also warned me that it would be almost an hour since they were very busy. That's fair. An hour is no big deal as long as I'm expecting it to take that long.
Food was good. Not outstanding as it usually is, but this is a solid place for delivery and an even better place to dine in. Props for acknowledging customer feedback and acting on it. This shows that they value their customers, which is rare and welcomed this day in age.