Could be better. We got a 50% off coupon in the mail so we figured we would try it out. It wasn't very obvious where to start ordering; their menu on the wall has small print so it's somewhat hard to read; I ordered a sandwich but the guy didn't ask if I wanted everything on it so by the time I said I didn't want any red pepper hummus (bleh) he said they had already made the sandwich (which had only been maybe 20 seconds, but at least they still remade it); then we were unsure about how to proceed as we made our way to the cashier; the bottled drinks in the ice bin weren't very cold but they had the same items in a refrigerator; the cashier took a while to get everything entered while another employee started crowding our trays with other trays that were piling up; then they said they would bring my daughter's sandwich out in a few minutes but it actually took 15 minutes (the rest of us were almost done eating by then); the sandwiches were lacking when it came to the ingredients (you don't get much pulled pork) and they neglected to keep the coleslaw off of it as requested.
They could be a lot more helpful and informative about what to do and how things work. We felt completely in the dark and we were not very pleased.