These people do an OK job, but overcharge for the quality that you get. They are very sneaky and will always try to "up-sell" you by saying that you need additional repairs to your shoes. Don't buy into it, use your judgment. Worst of all is the attitude - it's unbearable. These people are still stuck in the communist Russia mentality, where there is no such thing as customer service. They re-glued part of the sole on my boots and missed a spot. When I asked to add more glue to the missed spot, the man literally yelled at me that he did quality work and that I didn't respect his craftsmanship. I felt like I was in a twilight zone. In what world is it OK to yell at a customer when they've pointed out a flaw in your product? I'll never come back. Save your money and go elsewhere.