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| - Amazing!... At how a little service and go a long way at any establishment. Hearthstone is a pleasantly comfortable restaurant slash bar on the northern side of red rock casino. But don't be fooled, despite the warm entrance, lies a horrid truth. A dissatisfied empty stomach! Every meal on the list was completely overpriced but even that isn't what motivate such a low 2 star rating from me. Not only was I ignored by 1, but by 2 servers. I came in with 2 others and we sat at our table and each ordered 1 order of their unlimited wings for national wing day. Our friend also ordered 1 steak fries recommended by our waiter to share, having been told us the steak fries were perfect to share between the 3 of us. Laughable. The fries $8, were made from 1 single potato, consisting of 7 pieces. I counted.. It wasn't enough to feed a squirrel.. But besides our misleading waiter, what annoyed me was his lack to keep with our order. I also asked if we could use the check in offer on yelp for a glass of wine.. One that never came! When our food finally came out, instead of individual plates, we were given 1 plate to share the wings. But it didn't even compensate by adding more wings to the plate, it was simply done to make their serving easier on them. And when we asked for 1 more sauce cup, it also was lost along with our Houdini server. So we then asked Criss Angel, the chef who also vanished along with our nonexistent extra sauce as well. I was amazing at their vanishing act but left distressed in the process. It took 3 hours to get 2 dishes of wings.. All you can eat in the course of 12 hours?
The only single redeeming quality in service wasn't even from our host, but the water boy. He filled our water cups and our drinks and even tried to fill in and do the service that our host lacked at one point for him. I think this kid should take over and the waiter be demoted.
**update in case there is a misunderstanding in this review. The wing day deal of 10$ per person was clear to us prior to coming here and we ordered it that way as well, there was no miscommunication on that. But what was disappointing was receiving 1 plate of wings for 3 separate unlimited wing orders. Instead of giving 3 individual plates to each of us, I mean, we did order separately, why are we all sharing on 1 plate for? If we all order steak dinner are we gonna be given 3 steaks on 1 plate or 3 plates with 1 steak? That's my issue. It created a shorter meal, longer wait time for our orders to come through, less sauce for our wings, and horrible service.
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