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  • I hired these plumbers based on the positive reviews from other customers on Yelp. Dan indicated that the plumber would arrive around 9:30 today. Actually arrived at 10:05 with 2 people when I was expecting only one. They were not aware of all of the repairs/installations to be completed and said one guy would need to leave at noon. Very disorganized but polite. I was quoted a rate of $85/hr for labor and a $59 service charge and told to expect 3-4 hours work time when they arrived. During the course of the repair/installation they cracked a piece of enamel off of the tub. They were also short screws for the drain repair. They started out wearing booties to protect the floor but quit wearing them 1/2 way through the job for reasons unknown. At the 3 hour mark they said they were almost done, took a break for 10-15 minutes and came back in when I asked what was going on. I had had a single plumber do essentially the same service about 10 years ago by himself in 3 hours. So 2 guys working for 4 hours left me scratching my head a bit. In any case, the repair and installation were completed and working correctly. They dabbed on a bit of porcelain repair on the spot they damaged. The color doesn't match the rest of the tub and looks a little rough. Not the best repair of the porcelain that I would have expected but the tub is now is at least functional. The bill was calculated and given to me with a labor rate of $600. They proceed to tell me that the rate is essentially double what I was quoted as labor is per person. After a phone call to the office it was adjusted back to the quoted rate. The good part of their service is that they showed up relatively on time and completed the job within the estimated time. The bad part of the service was damaging the porcelain and doing a lackluster repair of that damage. The billing issue was fixed with little hassle but it was still a little shady. The guys were nice, neat and professional for the most part. Better than some other plumbers I have known but not the best out there. Be sure to get a quote prior to service so there are no issues at bill time. I'm not quite sure why they have a service charge if they bill by the hour either. Food for thought when looking for a plumber.
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