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  • I've always found the service at this Starbucks to be a little less pleasant than at some other locations, but last night went beyond anything I've ever experienced at a Starbucks. The girl working the bar had a friend hanging out there while she worked. She talked to her friend the whole time she made my drink, and then placed it on the counter without saying what it was. When I picked it up, I realized that it was a latte, not the hot chocolate that I ordered. Since the girls had gone back to their conversation, I interrupted and asked what the drink was. She says its a latte. I tell her I ordered a hot chocolate. She then precedes to argue with me about what I ordered, attempts to bring the cashier in to it (the cashier pulls away and disappears, clearly realizing the inappropriateness), and eventually makes my hot chocolate, slamming it down on the counter without looking at me. MAYBE an isolated incident, but still, completely inexcusable. Also, the bathroom was a filthy mess, without any toilet paper, except what was on the floor (there was plenty of that).
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