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  • PAY VERY CLOSE ATTENTION TO THE GRATUITY CALCULATIONS!!! The service was great! Our waitress was awesome and personable (Bree) and (who I assume was) the Manager was really accommodating when they messed up our order and it took quite a bit of extra time to re-make it (they totally burned our order and tried to send it out). The minimal rating in stars really comes from the very end of our experience. I reiterate: PAY VERY CLOSE ATTENTION TO THE GRATUITY CALCULATIONS!!! The gratuity guide calculations provided on the receipt are grossly inflated. Our dinner was around $75; however, when going to leave the tip, I realized my standard 20-22% I leave did not match up to the amounts they had listed. I'm glad we caught this, as I (as well as most people, I assume) tend to follow the gratuity calculation guide. Sneaky sneaky Firebirds. CBS news picked up a similar story not too long ago, for a different restaurant (Cheesecake Factory) and blasted them for it. There is actually a class-action lawsuit over it. The lack of honesty with this business practice is advantageous and disappointing... and has serious detrimental repercussions.
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