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  • This review is for ** BUDGET Rent-a-Car ** only. My experience was at the airport location, so this is where I'll place my review. If you choose to rent from this Budget location, please have two numbers on speed dial: your attorney, and a therapist who specializes in anger control, because you will be needing both. My sister's car broke down, and she went to this location to rent one while it was being repaired. The night before, she reserved the car through Orbitz, during which time she declined additional insurance coverage. Upon picking up the car, she again was asked if she wanted insurance, and again she declined - also producing her Progressive card to show that she, indeed, had all the insurance she would need. Everything went swimmingly until she returned the car and received her bill. They had charged her for insurance. When she complained that she had declined it, the woman told her that she had to pay her bill, and that if she wanted to fill out an "incident report", she could do so and they would review the security video to find out if she was telling the truth. In fact, this spiel rolled so easily off her tongue that one would think she says it over and over... hmmmmm It took over a week and several phone calls from us to find the outcome of the video, which according to them is automatically erased when viewed. Seriously, this is what they wanted us to believe. They also said that the video was inconclusive, and they were all set to refuse her claim of a fraudulent charge until we produced the Orbitz confirmation showing that she had denied coverage. They reluctantly refunded her overcharge because at that point, they knew we actually had proof. Guys, this is a total scam. Anyone who wonders if this was just bad luck on our part can read other online reviews for themselves. No video self-destructs upon viewing, unless you're a covert CIA operative receiving instructions from headquarters. These people have low prices to lure you in and then charge you for insurance hoping you'll be tired from your trip to Vegas and not in the mood to fight back. I can't say if this is a company-wide problem, but it's a big problem at the airport location. Oh, and when she rented the car, her paperwork was in English. When she returned the car, her charges were all in French. WTF????
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