Customer service is horrible!!! Requires a credit card to secure your room charges and meals at select restaurants. Once you try to use it be prepared to be denied. After being escorted by rude manager at Ruby's the reservation manager told him to tell us it was a glitch in the system. Problem fixed.. no I'm sorry, just continued rudeness and disregard by manager at hotel registration when we complained. Threatened to be thrown out if we didn't listen to him. No customer service at all, RUDE and stated we could leave he didn't care. Witnessed by several other customers, two couples told us if they were not here for nascar they would walk out. Stated they wouldn't be back and neither will we!!!!!! Stay clear..Food is not good and waited for a waitress 15 mins after sitting to even acknowledge me. Horrible vacation! I travel often and this by far is the WORST hotel ever.