Just came by and it was hot! And find they are fixing the air cooling system.. AGAIN. This is an ongoing issue. This will be our second summer and hoping nothing else gets ruined like it did in last summers heat waves. ( below the owner replied and is trying to say that it's hot earlier this year and that's why the system is on. That's NOT the case. The system was broke down as it is yearly) and I don't want a "thank you" for being a long term customer. You could simple not penalize me for my repeat business and NOT charge annual inflation of 10$ a year. I would consider that a thank you. Instead of a screw You.
Last night I reserved a 5x 5 unit. The charge is 39 + fees and whatnot. Ya know the 26$ admin fee for the provided lock. So after reserving the night prior.. I call at 9:30am to confirm. I go through a series of transfers over the phone and a nice gal takes all the same info and lets me know that the requested location is not open until 10am but that hey will call me to follow up. That never happened. I called about 12:30 and got a guy named Mike. He let me know that he had to step out for about 45m for a bank / postal run and he is the o of one here. No problem. I show up at 130 and Mike is available to get us sorted. He has another customer so he provided me with his key to access the unit. Upon opening the unit there are three large heavy wood and glass pieces of furniture in there. Mike asked me if I wouldn't mind to move hem out of the u it and put it in the side. Then I realize that the unit is in fact NOT a 5 x 5 it is actually a 3'8" deep by 5' wide. I am told that all the units are the same blah blah blah. I ask why I am being charged for a 5x 5 when the unit is closer to a 3x5. He calls his manager and he is told that he can provide a 10% discount of about 4$. I decline this sad attempt at keeping my business. I express that I don't appreciate the misrepresentation of their units and I want a full refund and proof of the voided transaction. Now I am whistling the rest of the day standing here staring at the on site guy waiting for him to get a call from the other guy to learn how to refund our transaction. I have another locker here so I'm held captive here for now. But from failing swamp coolers to consistently broken security gate, to raising of your rent yearly, I would NOT recommend Storage One. Lee is the man in charge of 16 different properties around.