This place deserves zero stars. The words "customer service" mean absolutely nothing to them. The staff is completely unprofessional - the manager, Kyle and his bouncers have no respect for their customers. The staff is compromised of false promises. Half of our party was denied entry (even after purchasing bottles), they messed up on bills, had rude servers, etc. Our entire party was unhappy and there was nothing the staff did to make it better. There are many places in Toronto that are way better for a night out and they treat you right. I would NOT recommend to host anything at this place! Probably one of the worst experiences in Toronto we've had! Congrats DW Alexander for being a candidate for Toronto's worst lounge!