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| - UPDATED (see below)
Preface: as you will see from the journal below, it's been a rocky road. Numerous frustrations and delays (largely due to some early designer errors). However, after voicing our displeasure to the upper management levels, things rapidly improved. Know this: if you're going to build a pool it won't be fun. Pool companies don't use employees, they use subcontractors over whom they have litte control. In the end, things worked out and we have a great pool. But here's what it took (4/21/17)
Feb. 27 Can't recommend this company, so far. Here's how it's going. Their designer in Scottsdale placed the water feature too close to the property line. This flaw was not discovered until after excavation--which was also the first time we met our project manager who was there to collect a check which we immediately paid on the spot. This problem had to be fixed. Our project manager--who DOES know his business-- also discovered that the designer had not drawn the wall onto which the fence would go*. The result: back to the county for re-permitting. This two week delay prevented us from getting the concrete permit for the pool. When the permits finally arrived, the delay put us right in the rain weather pattern, soaking the excavated dirt and further delaying work. Then to add insult to injury, the company sent us a pre-emptive notice of lien, claiming that the excavation payment had not been made. We had to prove to them that we had paid. Turns out this notice of lien letter is the company's standard policy. So, without any heads-up or explanation, it terrorizes and insults all its customers as a matter of course. After protesting, the company said to just ignore their letter. I'll keep you posted as things progress--if they do. * An early management reply to this was that the designer did not know where the walls were or would be. Actually the designer did know, but evidently forgot.
March 10. The excavation is dry now, but still no further work has been accomplished. Instead, the sub-contractor who is supposed to put in patio pavers arrived while we were gone and dropped off pallets of pavers on our yard, plus a mound of sand in the street in front of our house. The HOA is not pleased. That was four days ago. Our Presidential project manager said the paver guys would be here to do the work first thing in the morning. They never showed. But, our project manager assured us, the pool concrete crew would be here this afternoon. Nope. Evidently, Presidential has no control of its subs--not that many companies do these days. Can only hope they get the concrete down before the next rains and subsequent weeks of delays. We'll keep you posted.
March 13. Progress! After these complaints a VP at Presidential got involved. The paver guys worked the weekend and did a fine job. The today (Monday) the shotcrete guys showed up and got that key element done. The VP also arrived today, heard the whole story and promised his full support. Things are looking better.
March 15. Project manager here to inspect the concrete. Notices that the third step into the pool is a bit steep, offers to have the shotcrete guys return and shallow it.
March 16. Shotcrete guys arrive, as promised, and add to the pool floor so that there is less of a drop from the last step.
March 17. The concrete has set and the deck form guys are here on time and as promised, laying the outline for the deck. After that we are hoping to see the waterfall guys and the deck concrete guys on Monday, the 20th. Better still. Moving the rating up one star (even though the "I've had better" default isn't applicable, since I've not been through this before).
March 18. Bad news. The deck form guys punctured an irrigation line. Discovered that when the irrigation turned on this morning. Put out SOS to project mgr. Project manager volunteered to come out and fix the problem on Sunday (even though this should have been our recalcitrant landscaper's job). Kudos.
March 20. Waterfall boulder installers arrive, do amazing sculptural gymnastics creating waterfall. Again Kudos.
March 22. Everything seems to happen at once. The concrete pour-crew for the decking arrives before the predicted rainstorm and does masterful work. At the same time, the pool fence twosome arrived with 180-feet of ultra-heavy 6' wrought iron fencing--installs all of it and gates in about five hours. Things are looking pretty good now. Time to up the rating a notch.
March 23. As promised the waterline tile guys arrive and work in the rain to get the tiles up.
March 30. Just when you thought you were out of the woods. A crew came to prep the deck (powerwash) for acrylic. Ok. Then they washed out their equipment on our paver driveway. Evidently some corrosive elements washed into the pavers and bleached them out. Project manager promises replacement. Also the acrylic paint needs to be redone (white streaks).
April 13-18. Driveway pavers replaced, acrylic repainted. We're done.
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