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  • Not To Be Trusted Carlos was our technician, was suppose to be here for our maintenance plan check. but it turned out to be another rip off scam by Orangutan. Carlos showed us some video he took of our duct system and the installation in the attic and stated all our ducts needed to be replaced, and that one was off completely. As always with Orangutan they want you to spend some outrageous money (little over $6000 dollars) to replace and seal all our duct work. We had given them a little over $8000 dollars to install the unit, and the duct work was fine 4 years prior, but it all just went to hell since then. All our register were working fine on Tuesday 2/24, but after Carlos left on Sat 2/28 (3) of our register didn't work, looked very suspicious, we believed he removed it on purpose to force our hand into getting Orangutan to do the work. We fixed the duct that was suspiciously off and now all the registers work. Called to complained didn't get much satisfaction with that. Don't use this company, they are a rip off and their customer service dealing with complaints is not customer friendly. All they want is your money!!! They aren't even rated with the Better Business Bureau.
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