I really enjoyed my experience for the following reasons: 1) The instructor was excellent. He (Tyler) knew I was new and ensured I understood the process during each phase of the workout routine. He was very attentive and made me want to try harder without being critical or negative. He also introduced me to the class at the end which made me feel very welcome. 2) The facility is very clean and inviting. 3) The person who assisted me was very friendly and made the process of signin up easy and smooth. Very pleased with my whole experience which is why I signed up.