Service, great! Food, don't know. Unfortunately, I was not able to purchase from Freed's due to budget reasons. They were recommended by another bakery who couldn't make the cake I wanted. What I thought was a small, (fairly) simple frosted cake for 15-20 people was $165. However, I felt I needed to rave about Janie! By far the BEST CUSTOMER SERVICE I've had from any business in a long time. She was quick to reply via email (I'm in Oklahoma) & ended every email with either a suggestion or asking me what she could do to accommodate me. Sadly, I just couldn't justify that price for an edible item, nor did I want to spend my allowable budget on a traditional themed wedding cake that I didn't like. Now, if only they made pie.