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| - I've been a regular here since it opened. Visiting usually once a week because it's generally very consistently good and I'm a huge fan of their beer and food. Read the other reviews for opinions on that.
I knew the house managers here and they were fantastic. There's been some turnover and they're gone and unfortunately, the service has suffered. The regular service staff here is generally fantastic but there's been several times where we've been greeted at the door by some very rude people. Not giving us a choice of where to sit, forcing us to seat somewhere we don't want to even when we say we'll wait for another table, then being very rude about it, rolling eyes, etc.. It's really hard to take when I've spent thousands of dollars here over the years, I am always polite and clear about what I want and that I don't mind waiting.
The other change they've made is they've shrunk their beer glasses and increased their beer prices. I really don't care about paying more for beer, I get it, costs go up. But not offering a real pint in an alehouse is inexcusable. There is no 20oz glass. You'll get a 16oz shaker pint and that's it. Want a 3.5% cask bitter? 16oz shaker glass. I really don't get that. The owner is supposedly so anal about the beer and how it is served yet he won't serve a real pint?
I've also noticed they seem to be cramming more tables inside. It's gotten pretty ridiculous, to the point where now in many places you can't even walk between tables, the service staff can't even get to your plates. I know you want to cram as many paying customers in there as possible, but you need to stop when it's affecting people's experience and service.
Anyway, all this is to say, it's a great neighbourhood joint, but getting greedy is no way to keep your regulars.
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