Panera bread is one of my favorite places to grab a quick sandwich or salad. My go to sandwich that I get every time is the bacon turkey bravo (on ciabatta bread). I have been to the McCandless Crossing location many of times; all of which have been great experiences until the last one.
A month ago I used the drive thru (which I love) and didn't check my order until I sat down to grub when I got home. I ordered my usual bacon turkey bravo and was very disappointed because they left the signature sauce off. I'm not sure what the signature sauce is made of, but it takes the sandwich to the next level. It tasted like a very basic turkey sandwich without it. After looking at my receipt I noticed it said to notify them of any orders that are incorrect. So I sent out an email with my receipt information and explained the slip up but never received an email back. After looking at the low yelp ratings this location has received, they really should take their customer service a little more seriously.