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  • Just returned home from a staycation at Montelucia and frankly, I'd be more comfortable with the 3 stars if it was just OK without the A. From booking till departure, little glitches kept making me think this was just an ordinary hotel trying to compete with the big guys. First, after entering my credit card to reserve the room I got a pop up with several options (pay a little more for a late checkout, pre pay $50 of dinner in their Prado restaurant for 20% off, etc...) I chose two of those dinner discounts so paid $80 in advance for $100 credit in the restaurant. Altho I never got a confirmation email about anything, on check in I had the printout that showed the $80 extra since they couldn't find it in the system and had no idea what I was talking about. They made a copy of my printout and I thought it was taken care of as was told simply to bill dinner to our room and it would be handled. Rooms are quite nice, but be careful, a pool view room in our case required leaning out on the patio and looking almost around a corner to catch any water. Dinner was quite good. Fine service, terrific food and I'd be inclined to return just for the restaurant. A trip to the spa for pedicures was also very good. Spa is lovely, albeit a bit pretentious. At departure time, we called down to the front desk to find the phone broken. No prob, we'll just check out on the TV! Whoops the remote is broken and you can turn the TV on but can't do anything. So down we went, to check out and lo and behold they had NO idea what we were talking about when the food tab showed up on the bill mistakenly. Two different people had no idea of what we were talking about and it was ON THEIR WEBSITE! Yesterday's guy showed up and said, Oh no, they paid $80 so credit that. Nope, It should be a $100 credit as I bought 2 $40 for $50 credit options. Finally, they agreed to credit it but it seemed like they were doing us a favor and thought we were trying to pull something. Very off-putting. Back to the Biltmore next time.
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