Wow, if a month after reading my review is immediate then I guess you did. I do find it interesting that you left that part out.
Your actual response:
"Thanks for the feedback even though it's not the type we like. I just saw this review for the first time one month ago. I am very sorry about your experience. Please contact me so I can get additional information from you on how to better serve our clients.
Thanks, Joe"
I haven't responded because in the past 2 weeks (which is how long its been since you replied) I severly injured my knee and have had a couple of family members in the hospital. So I appologize if responding to your SLOW (NOT immediate) response has not been my top priority. Besides according my conversation with you personally, back at the time of the incident, we had to do what we had to do. So we did. What's done is done and I don't see how there is anything more you can do to resolve this problem. Therefore I wrote my review.
I'm not saying anything about any other offices in Vegas or about any other clients. I am only speaking about the experience we had with your office specifically. Maybe and hopefully (for the sake of your other clients) we are an isolated case. Or maybe I am just the first to speak up. You should be disturbed, maybe it will make you think about your future transactions. Either way, what's done is done and can't be undone at this time. Hopefully you will try to improve.