| rev:text
| - I don't like giving 1-star reviews. This is the only time I've ever thought it was appropriate.
Handy is not a business that I can recommend to anyone. They are untrustworthy, and it's pretty clear that they don't really care about their customers. Here's a summary of my experience:
tl;dr They refuse to refund a cancellation fee even though even though I can prove that I tried to cancel my service well before the deadline. I cancelled because they kept suddenly rescheduling my service.
First: Handy sent a cleaner to my house who was afraid of dogs, even though it was noted on my account that I have a golden retriever. OK fine, it happens. But then, Handy then failed to respond to my email about how to prevent that in the future. Irritating, but not a deal-breaker.
Then: A few weeks later Handy then reschedules my cleaning to a week in the future, but gives me only 9 hours notice. OK this is frustrating, shouldn't they give me 24 hours notice if I have to give them 24 hours notice? And a week away? I have people coming over, what am I supposed to do? Well, whatever, I'll figure it out.
Then, a week later, at 8am on the day of that rescheduled cleaning, Handy reschedules it again to 9am. They literally, without warning, reschedule a cleaning to within the hour! I'm not awake at this point, so a cleaner shows up, waits around and then leaves. I wake up, realize what happened, and emailed Handy, asking for a refund and to cancel my service, because I don't trust them anymore.
Turns out, they no longer accept emails, and force me to use a help form that (eventually) leads me to a phone number. I call them right away.
After holding for 10 minutes, the woman on the phone takes about 10 minutes to understand what happened, confirms that she cancelled my service, and sends the refund request to a different department. I'm pretty frustrated that I have to wait 48 hours to confirm that I should get a refund for something that was clearly their mistake. But whatever, I'm done with them, right? Nope, not a chance.
A week later, I get another email from Handy about my service scheduled for the next day. I immediately call them, and tell them to cancel my bookings, again. The woman on the phone hangs up on me. Wow, OK... I call again, they confirm my bookings are cancelled, but they won't refund the next day's booking, citing their cancellation policy (24 hours). They say they have no record that I tried to cancel my future bookings. They acknowledge I called to get a refund for the twice-rescheduled cleaning, but they don't have proof that I tried to cancel my future bookings, so refuse to refund the cancellation fee for the next day's booking.
So I send them the email I originally sent as proof that I tried to cancel. They respond, saying I should have contacted them through the help form or called them. Really? Well, after I told them that I DID CALL THEM, they still refuse to refund the cancellation fee, saying that since they have no paper trail that I tried to cancel, they're not going to refund it. Remember, this is after they saw that I emailed them at an email address that was working a few weeks before, and after they know that I called them to get the refund for the twice-rescheduled cleaning.
At this point, they still haven't refunded me the original appointment, and I see ANOTHER appointment fee and a cancellation fee posted to my credit card. They've wasted literally hours of my time, and refuse to give my money back, and are continuing to charge my credit card. Unfortunately, I'll have to dispute these charges with my bank.
Handy would be a great service if you didn't have to record your phone conversations with them to ensure that they could do simple tasks, or followed-up on their word.
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