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  • I have called on Penguin Air & Plumbing for the last 3 years and I'm amazed that every single time I have needed them they FAR exceed my expectations. Their professionalism, service, prompt response, knowledge and attention to detail is far superior to other service providers. One example of their exceptional service was tonight, a Friday night in the middle of summer when my family and I came home to find our AC unit not working. I called their number expecting to leave a message in hopes of getting an appt first thing Saturday morning. But to my surprise they answered and even at 9:00pm, they scheduled a technician to come get it back up and running as part of their normal service they provide. Ryan Franco was my service technician and he was very professional, personable, very thorough in explaining what the issues were and what the plan would be. Never in any of my experiences with this company have I ever felt that they were upselling me or telling me I needed something that I didn't. Sadly I've had that situation from other AC companies I've used previously. I have recommended Penguin Air to multiple people during these past 3 years and highly recommend them to anyone looking to utilize their services. Will, the company owner has built an amazing team and formed one of the most well respected companies in a service industry. As a business owner myself, I am always impressed with companies who continue to excel year after year and who have employees that are so passionate about what they do. Thanks for all you do and have done for myself and my family.
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