I just left a review for Thrifty also. They're the same company so same crappy service. I've rented from both...
Arrived at the facility and yes there was a VERY FRICKING LONG line. Only 2 people working behind the counter. Waited for over 30 minutes and it's my turn. Sounds like everybody who wrote a review had a similar if not identical experience. Yes the agent was a jerk. I made a reservation for a mid size. I asked him what my choices were and he showed me cars like, oh we have a Chrysler 300,oh we have a Mustang convertible, oh we have a Sienna minivan. I asked if they cost the same and he was like "NO you pay extra". I made a reservation for a MID SIZE and I wanna know what my quote price would cover. Is it that hard to understand? Ok then he told me my price would only cover a class called "COROLLA CLASS". The name says it all. Toyota Corollas have its own class at Dollar. That's a fricking COMPACT. Not mid size ok?
When it got to the insurance part, they're very, like I mean VERY pushy. I said I'd decline any kind of insurance or services. I got myself covered from my insurance company and my credit card. Then he started to asked me what insurance company am I with. What credit card I'm using. I told him I'm with American Family and he was like "No.. AmFam doesn't cover that. No AmEx doesn't cover that either. ARE YOU SURE you're really covered???" I called my insurance agent like 3 times before the trip to confirm that and I even had a letter stating I'm covered with me at that time. I also called AmEx to confirm and I read the card member agreement thoroughly to make sure I'm covered. I did my homework alright? Then that A-hole started to say things like "I've been in the car renting business for like 10+ years. Well MAYBE you know something that I don't eh?" THAT'S WHY YOUR SORRY AZZ IS STILL WORKING BEHIND THE COUNTER AS A STUPID AGENT AFTER ALL THESE YEARS YOU SOB!!! And he started to say things like how I'm totally financially responsible for any kind of damage and stuff like that, in a threatening tone. "If you got into an accident, you'll be in big trouble". That's is not true. I told him I don't care and just get me outta here. FINALLY!
Basically renting from Dollar Thrifty is like paying people to piss you off very badly. Pay extra and go elsewhere.