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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-01-09 00:00:00 (xsd:dateTime)
itemReviewed	The Westin Charlotte
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	I have stayed at this hotel twice for conferences. After my first stay two years ago I would have rated it with either 4 or 5 stars. After my stay this past weekend they are lucky to receive two. We had a myriad of small issues and two larger ones that ended up resulting in us shortening our stay by a night. When we first arrived at around 6pm and pulled up to the front doors it was like a ghost town. We began unloading our own luggage and then noticed one bellhop (or possibly valet) talking on his cell phone over in a corner ignoring us. Finally once we had completely unloaded he walked over to half assed hold open the door and ask us if we were self parking or using valet. I told him we would park it ourselves once we checked in and he asked if he could move it "out of the way" in the mean time. I agreed. When I came back to move it to the garage he had only moved it about 4 feet and looked at me as if I were supposed to tip him. Umm NO. Had he helped with our bags or actually parked the car I would have had no problem with tipping him but he didn't do anything. His mere presence does not deserve a tip. When we got inside to check in there was one person at the desk and a few people in line. It was taking a while and no one was coming to assist other customers. I commented to a friend that between that and the lack of service outside it seemed like they were completely unaware they were even running a hotel. Our group who had ridden together was checking into two separate rooms so my roommate and I waited while the other part of our group was at the desk. After a few minutes another clerk arrived and called us up. Meanwhile the person assisting our friends walked away without saying a word. Apparently there had been a computer issue but she didn't bother to let them know what was happening. Even though we got started checking in a good 5 minutes after our friends we got done before them. Once we were all checked in and went to our rooms my friend was appalled to realize that her key actually opened a room that was not assigned to them. She accidentally went to the room next to hers and surprise! The key worked. It was only after they went in and saw that they had one bed for three people and were going to call the desk that they saw the room number on the phone and realized they were in the wrong room. It's a good thing no one else was in there but that sure seems like a HUGE security issue to me. The rest of the weekend was plagued with the same lack of service we experienced at arrival but the last straw happened to be that several members of our group discovered that their debit cards had holds for MASSIVE amounts placed on them by the hotel. And what's worse is that three people splitting a room had holds in three different amounts adding up to more that double what the entire stay should have cost them. If the hotel planned to hold $750 on someone's debit card they should have told them but to me that seems excessive considering that person was only going to be paying for 1/3 of a two night stay. I know they hold more for "damages" or whatever but that's a ton and that's only one persons card. The other two also had huge holds on their cards as well. The worst part was the lack of explanation when they went to the desk to ask about the holds. No one could tell them why so much was being held or what it was for. They did have them removed (however one friend is still waiting for her money to be released) and gave them a discount for the "inconvenience" but it never should have happened to begin with. So why two stars and not one you ask? The staff that directly handled the conference were great. The banquet people (servers, chefs, etc) took good care of us and I'd hate to penalize them for the poor performance of the other hotel staff.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Sarah

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