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  • I've made a party tray order online the day prior for 2:30 pm. On the day, I have an email notification at 1 PM that my order is being processed and to be on time for the pick up. I didn't get there till 3 PM to pick up my order, the manager said they don't have my order. I showed them my email confirmation and they look like I am just making it up. So...she said we can make one for you now while I wait; no apology whatsoever. I sat there and waited thinking that they might compensate me by putting a few more pieces. NOPE, nothing. When it was done, I asked whether they will compensate me for my inconvenience. She said that I have already paid for online, what's there to compensate. OMG, they need to go back to Customer Service 101. I can't believe how terrible these services are. I've asked how come I get a notification and you have no info on my order, she said that sometimes it happens, and again, no apology. Wow.
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