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  • If you are going to do fast food you could do far worse than Arby's. I enjoy the traditional roast beef sandwich(s) and I am in love with Horsey Sauce. This horseradish sauce is so good it should be reclassified as a "beverage". What would normally be a four-star rating drops to two-stars at this location because the service is so poor. I work near this Arby's so frequently someone in the office makes an "Arby's run". It is a rare day that the order is correct. Inevitably some items are missing, prepared wrong or there are overcharges on the bill. In addition to the inaccuracy of the service the employees are SLOW! It is hard to get in and out in under 15 minutes, even if you are only getting a soda. I had noticed that they have a pattern in their service. 1) Take an order from the customer 2) Wait till that order is complete and delivered to the customer 3) Take the next order for the next customer Yes, the counter person will actually ignore the people staring blankly in line and wait by the pass-through window for the sandwiches on order. Please note, my dissatisfaction is only with this location. Other Arby's are run efficiently, yet for some reason this unit has a manager that is not detail oriented. This is evident from the advertising poster quoting " 'tis the season to give Arby's gift cards", a poster that should not have been hanging up in late June. Worse than the lack of attention given to the advertising art is the manager's lack of attention to the store's sanitation. It is -- at best -- grimy. Where floor meets wall there is a dark build-up of mop residue; what we in the industry call "mop slop". This staining tells me they mop the dining room floors with dirty water. Table bases and chairs have not been wiped down in moths (or years) and there is a staining on the walls from when smoking was permitted in restaurants. I can only imagine what the kitchen looks like. In conclusion I'll say I like Arby's, but this store lacks the service and management to match the standards of the chain. If you do go there check your order and your receipt before leaving.
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