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  • If I could give negative stars... I purchased a mattress from Macy's (Scottsdale, AZ), and was promised delivery on a certain day. They called and said, "So, we won't have your bed - you won't have your mattress until next week." I asked how? Considering they make mattresses per order. They didn't know. I made a few reasonable requests about getting my mattress - or the only other one that was comfortable - on time, and - without compassion - they said no. Basically, I'd moved into a new place, and was sleeping on the floor, or an air mattress, or in a hotel. Just starting a new job, this was far from ideal. The best part is Macy's customer service told me, "we NEVER promise a delivery date. you must be mistaken." Well, see the pic of my receipt...attached (or in my photos). Customer service was awful, unhelpful, rude and uncaring. I was a lifelong Macy's shopper, and will never return.
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