This was my neighborhood Boba place for quite some time, and the best one I had found east of Chinatown.
They are always helpful and friendly when deciding on your beverage. I don't feel as rushed there when ordering. I've never ended up with anything I didn't like either. I prefer the taste of their actual boba over a lot of other places that use boba that just tastes like straight tapioca.
If you happen to be in the University area, definitely give them a try. And....they have a punch card, so don't forget to grab your stamp!