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| - I have a long term relationship with other Cousin's establishments, like over a decade of mostly good times, and each store is a little different. For example, this store serves french fries, and they are pretty good.
I think this location's mantra is: It's better to ask forgiveness than to ask permission. I've been here a handful of times, and each time I've had an issue arise.
My first visit occurred within 15 minutes of closing. The staff told me they had run out of bread. I countered by asking them if they were just saying that because they had just cleaned up and didn't want to have to clean again. I walked out with only my dashed expectations to satiate me.
On my second visit, I was picking up an order I called in (learned my lesson from the first visit). But when I passed around my Philly Cheese-steak to the family after getting home, the general consensus was that the meat tasted funny. One call to the manager (owner) and he remedied the situation, surpassing my wildest expectations.
My third visit was reminiscent of the first, as they were out of wheat bread. That is soooo annoying.
On my fourth visit, I was picking up an order I placed online. Imagine my surprise when the staff told me they didn't get that order, pointing to a lonely printer behind the counter sans any printed orders. I half expected that, but I took the opportunity to besmirch their online ordering process.
Before I walked out, I decided to check the bag to verify the contents, and wouldn't you know, it was missing the cookies. Now I know what you're thinking... that SOB forgot to bag your dessert... let's kick his ass. Sarcasm noted. Its not that I was really peeved, but it is indicative of their attention to detail.
On the drive home, I tore into my sandwich and received another bout of disappointment as my Italian bread was either old or stale.
The owner seems to be a great guy, but he needs to start paying attention and 'get his house in order'. Contrasting my recent experiences at this location to Steve's Crazy Subs in Gilbert, will have the latter receiving my sandwich business for the foreseeable future. Steve's track record gets it right the first time.
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