Being from Texas we eat bbq often so perhaps my expectation that BBQ ribs should not be tough & undercooked is unreasonable. Not. Waitress noticed that we weren't eating them & declined a to go box so she was bright enough to ask why. When I told her she let her manager know. Also a good move. Manager then stops by our table & offers to give us more of the same undercooked ribs. Ummmm, no I don't think so. I believe he needs to go back thru restaurant management 101. Who wants more of what they just didn't eat because it's undercooked ? His explanation was we've been busy & didn't have enough cooked thoroughly. Well then DON'T serve them !
Who wants to pay a fair amount of $$ for something inedible ?? Says he can't comp anything off our bill, he needed the higher level Mgr to bless it & he wasn't present. I didn't ask for a reduction but having worked in the restaurant industry when younger, this would have been a total comp situation. Perhaps isolated incident but we won't be returning. Train your staff before you leave them without the authority to resolve a food quality issue.
This info is for brother Yelpers. Not looking to be contacted by this restaurant's management for any comp, I wouldn't eat there again.