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| - Booked this hotel from the reviews I read. The hotel is pretty outdated...but makes up for it in the hotel staff. My flight from Ca was delayed twice and I did not end up getting in to Charlotte till 2am. When I first got there an older gentleman greeted me and immediately made me feel extremely welcome. He checked me in quickly, gave the quick run down on all the hotel amenities and even offered me some warm pop corn and said I could get some soda from the beverage machine in the dining room. I had room 303 which was super clean and comfortable.
The next morning with very little sleep I was starving so I headed down to the complementary breakfast. The small buffet had scrambled eggs, sausage patties, home frys, biscuits & gravy, bagels, oatmeal, yogurt and you could make homemade waffles. They also offered coffee & juice plus soda if you want. I personally did not care for it and that was only morning I ate there. It wasn't cause the food was bad... I don't eat eggs, sausage or oatmeal....it is a texture thing. I much prefer the freshness of Embassy Suites breakfast. Again it is just a preference thing.
Later that afternoon was the evening reception. Each adult is issued a card where they can order 2 alcohol drinks for free. I don't drink alcohol so I can't really say what the offered...however I did see wine and beer on tap. They also offer a hot buffet..most nights it was pasta, meatballs, baked potatoes, chili, another soup of the day, a very very tiny salad bar, hot dog and nacho bar plus the soda and pop corn.
During the first nights buffet a HUGE group of teenage rugby playing boys all came with their chaperons to the hotel...later that evening around 10:45 pm they were all still downstairs in the lobby / atrium doing rugby moves jumping over furniture and being as loud as if they were at an outdoor concert. To heighten the craziness the hotel does allow dogs and my neighbor had a small dog that they had left in the hotel room for most of the day and almost all of the evening. when a small dog is lonely he barks a LOT... Because of these two issues I went down stairs the next morning and went to speak with the lady [Amy] at the front desk. Amy was EXTREMELY apologetic..Poor thing I was like the 6th person to talk to her about the issue. she changed my room, she also discounted my bill which would have been fine just those two things however 10 minutes later there was a knock on my new room door and it was Amy holding a bag with a handwritten note. In the bag was 2 bottle of water, fruit snacks, cheese and crackers, candy bars and a bag of trail mix, Talk about going above and beyond, you never see that anymore. The rest of my stay was very quite....I am now a lifetime customer Drury hotel chain.
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