Bought my Star of David necklace here a year ago. The chain got in a knot, so I took it here last night to see if they can undo it. The blonde guy didn't even look at, and just said I needed to take it to a Jewelers to do it. I bought it here, there's no need to go to another jeweler!
After telling him that I didn't need to have a warranty for them to look at it, because it wasn't broken, he proceeded to work on it. Even though there were 3 other workers with him doing absolutely nothing (as I was the only on there at the time), he dropped working on my necklace so he could go help a customer that just came in so no one else could get the commission. Said someone was working on my necklace, that was a lie.
He eventually went back to my necklace and got it undone, then came over trying to sell me a $300 chain so this wouldn't happen again. Sorry you got no commission on my fix, but not everyone has $300 to drop to make it work the fix for you!