While I appreciate the fast response (that was impressive) - I have read through many of the very poor reviews you have received at this location. There are continual apologies for the service received and in my review you indicate this not the norm. This absolutely appears to be the norm. I have passed your info along to my sister in law - the mom of the 10 year old that stood outside your door grabbing his throat as your staff stood on the other side of the glass shrugging their shoulders - until they finally told us "we need to leave". I own my own business. If this type of service happened once - those individuals would no longer work there and I would be present 7 days a week until the correct culture existed. Continually going on to YELP and apologizing but fixing nothing is absurd.