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  • Updated 4/7/14 After the owner made it a point to reach out to me and address some of the concerns I mentioned in my previous post, I was willing to give That's A Wrap another shot a few months later. I've been back three times (!!!) in the past month and I'm happy to report that I experienced none of the problems mentioned earlier. My husband and I have ordered to-go twice and both times our meals were flavorful, fresh, and super tasty, and the orders were accurate. Brought my sister back here for lunch on their patio (yay, spring in Phoenix!) and she loved it. She also ordered a cocktail and a cookie and said they were great. I'm really pleasantly surprised and will continue to frequent in the future. Thanks, guys! Good job. ________________________________________ I want to love you, That's a Wrap. I really, really do. Healthy, veggie friendly menu at a decent price? Check. Convenient downtown location? Check. The best southwestern-style pumpkin soup I've ever had? Check. $4 Jameson and gingers? Check. Cute, shady, dog-friendly patio? YOU HAVE MY ATTENTION. But here's where you lost it: I know lots of places now use call-center type services to handle their take-out orders. Like PF Chang's. Big, chain-type restaurants with a set menu might need that. You do not. Especially when there is a consistent lack of communication regarding your soups/rotating selection of menu items. Consistently screwing up my order. Like. Every. Time. I shouldn't have to pick up lunch only to get home, deconstruct my order to remove mystery ingredients, get frustrated, and make an entirely new wrap. Avoiding that is kinda why I pay you seven bucks to do it in the first place. Decreasing food quality. I've been pulling myself back here every few months for the last several years, and I've seen employees come and go, the menu change drastically, etc. But this past visit may truly have to be my last. Giving me a totally unrecognizable wrap from the one that I ordered, with a single, finger-nail sized piece of browned avocado, lettuce that literally SMELLED, dressing/tomatoes/onions that I didn't order, and super stale chips. Not only was it wrong, it was no longer fresh. Some places can get away with serving stale tortilla chips. Whatever. Bad fresh produce, though? When thats the basis of your establishment's menu? NO. No.
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