I could have not been more excited when I heard about this place! The ice cream was very good. The 2 stars are strictly due to how I was treated. I felt bad for the guy because he told us that his co-worker didn't show up for work so he was alone. So I tipped him extremely well and said, "No worries, I understand." I did not think he was going to take advantage of that and take care of every group that came AFTER my friends and I. And I say group because these were families that came in. I didn't say anything because I was trying to be nice and thought I would probably be next. My friends finally got their ice cream and when did I get mine? Almost AN HOUR later! What did this employee say? I didn't see the order. Really? Because HE grouped our orders together since we paid together. It was so unorganized. Get it together and find a system that works so people are served IN ORDER! I'd rather drive an hour away to Scottsdale and get this from a different company.