I purchased shoes from CRC in 2015 and loved them for 3 years! I just went last week to get a new pair and was reminded of the quality and service they offer. They are very knowledgeable and not pushy. The shoes I wanted were not available in my size or color, so they ordered them for me and it was in the next week.
I purposefully chose purchasing my shoes from CRC vs from the Saucony website (even though they were running a sale) because I love to support this small business.