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  • I purchased (8/29/2016)a beautiful table with 6 chairs and with that purchase I opted for the Goof Proof Plus plan that is supposed to cover accidental damages for 5 years after purchase. ($70 cost) I recently found a huge chip on one of my chairs and when I tried to file a claim with Gaurdian Protection, the operator tells me nothing can be changed after the claim has been filed, so I say "okay" and preceed to tell her about the damages and I had just recently discovered it. At the end of filing the claim she states that the damages will not be covered because there was not a specific incident that the claim is linked to. She did not mention this prior to filing the claim or else I would have done more detective work with my family to find out exactly what happened. So now I am SOL!! The claim is filed and nothing can/will be changed about the claim...Also, upon verifying my info with Gaurdian, i find that my email was punched in wrong by the sales associate at Bob's Furniture so I never recieved the email about this policy. I gave Bob's Furniture a 1 star for this sleazebag Guardian company that they associate themselves with and for the wrong email address that prevented myself from having the policy information. I gave an additional star because the service i recieved at the time of purchase was good, but unfortunatly I will not be making any further purchases from Bobs simply because of this incident. Which is unfortunate because we had plans to purchase bedroom sets for each of my children in the spring which they had already picked out.
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