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| - I have a lot of mixed feelings about Planet Hollywood because it's a cool, young hotel with a great location in the middle of the strip. I really want to like the hotel and want to stay here again but there are other reasons that I wouldn't stay here again. The customer service was horrible at best in some locations of the hotel while other services were great, and the rooms were larger than most.
Checking in was easy and quick, but unfortunately I had to use the services of the bell desk. The bell staff were rude and more into their own personal conversations than their guests. I was expecting my luggage to arrive through from the airline, and I let the bell desk know the details of what I needed. I provided all information and they never requested anything else from me. When I returned to claim my luggage I was informed that it arrived but then they took it with them because no cash was on hand, which was news to me. They had no way of contacting the delivery service and were of no help and did not try to provide any assistance. They told me "it's your bag, you can do whatever you want with it." I spoke to the manager and he promised to take care of it. He promised to provide some form of compensation before I left which never happened.
After checking in I read a few reviews about PH and realized a pattern and that a lot of the reviews were complaining about the air quality and how they felt when they woke up in the morning. I really did not pay too much attention to it because the rooms seemed clean and updated. I quickly realized that the appearance didn't mean everything else had been updated. The first morning I woke up my throat was soar and I couldn't breath. I took some meds to help out with my problems but I felt that way the entire stay at PH. As soon as I checked out of the hotel I began to feel better. Reading others reviews and experiencing PH myself, there is an obvious air quality problem. It's an old hotel, originally the Aladdin, but that's not an excuse to subject their guest to such poor air quality.
The rooms are very nice...updated, young and fun with some movie memorabilia on the walls. The rooms are the largest that I have stayed in in Vegas, and the bathrooms are huge with two separate sinks and separate tub and shower. This was just the standard double room.
I did not get to experience a lot of the hotel and casino but it seemed that they had a lot to offer in the way of bars, restaurants and entertainment. They were putting in a Cabo Wabo which will be opening soon.
With the horrible air quality and how it made me feel during my trip, and the poor, insulting service at the bell desk I would not stay at PH again. I would come back for everything else they had to offer.
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