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| - I was passing through Charlotte for work on the way to Asheville to an event that would include my dog, Roscoe. I decided boarding was a better option than a dog friendly hotel for my stay since I would be working. I decided to keep Roscoe at Continental Boarding and Doggie Daycare based on a referral, a check of their Yelp page, their pricing, and their location.
I dropped off Roscoe Monday afternoon and everything was as expected. We went over the options for his stay and I did not choose playcare for him since people are what really matter to him. I asked for one VIP session (20 minutes of one on one "very intense play") on Monday, two on Tuesday, and one on Wednesday. I also asked for a bath on Wednesday. The staff was very polite even giving me a card with the name of the owner in case I wanted to check in. They explained that all baths were done in the morning and that he would be ready to go by Noon. I warned them that Roscoe was really funny about his drinking water and gave them a second bowl for him to drink from in addition to the one they provide.
I arrived to pick up Roscoe in the late afternoon Wednesday and the total cost was what was quoted initially. I gave him water right away and he drank it with enthusiasm. As we headed outside, I noticed "sleep" in the corner of his eye which I thought odd since he had been bathed that morning. In petting him, I noticed he was still a little damp which was a bit concerning since he has a double coat and I knew he had finished his grooming session quite a few hours ago. Still, I try to keep my expectations reasonable and was not overly concerned.
As I went to let him in the car, I noticed he was scratching the very eye that had sleep in the corner of it. I looked more closely and saw that his eye was very, very red. I also saw a LOT of stinky gook lining it. I decided to bring him back inside and ask the staff if anything had been noted. One of the two young women at the reception desk came out and took a look at him. She was very nice and she said that she wouldn't be surprised if he'd gotten some shampoo in there during the bath. She gave me a card of the vet associated with the boarding facility and told me that if it didn't get any better, to please come by when I was back from Asheville. Of course, I live in DC and I'm not even sure if I will be passing through Charlotte on my way home, but I asked for a paper towel, wetted it, wiped his eye, and he seemed okay during his trip to Asheville and once we arrived. One thing I did note, though, was that he had three large bowel movements that night, which made me question how much "very individual play" he got if he was holding all of that in.
I woke up at 2:30 in the morning to him scratching again. I took a closer look and it was still very red. I looked at the part underneath his eye and it was a very dark purple and resembled a blood blister. This concerned me greatly, but what could I do at 2:30 in the morning? I looked up vet offices in the area and noted one very nearby that opened at 7:30 AM and set my alarm. It took me over two hours to fall back asleep, and when I did, it was a fitful sleep waking up with worry at any sound that resembled scratching meaning further damage to his eye.
In the morning, we went to the vet first thing. They did a dye test which revealed there were no scratches on his actual eye and they sent me away with steroids to give him for the inflammation of the eye and the surrounding area. The total bill was reasonable at a little under $100 (thank goodness). While waiting in the office, I gave the owner a call from the card that had been given to me upon arrival to the boarding facility. I didn't want to bother him on his cell phone at 8AM, but was told that he was not in yet. I left a detailed message with the receptionist and have yet to hear back. It is now 6:42 in the evening. i think a reimbursement for his vet visit and his entire stay is reasonable, should I get the opportunity to express this directly.
To summarize, I paid for 2.5 days of boarding, 4 VIP sessions, and a bath. The boarding happened, but I have no idea if the VIP sessions did since his red eye wasn't noticed and he didn't seem to have an opportunity to relieve himself. He is clean and brushed, but he was still damp and had shampoo in his eye resulting in great discomfort and risk to his eye. I have yet to hear back from the owner (or anyone else) since calling at 8AM this Wednesday morning.
Looking for a place to board your dog in Charlotte? Considering Continental Boarding and Doggie Daycare? Eek! Methinks not!
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