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  • Back in early April we take our Hyundai Tucson 2015 car to this dealership for a maintenance checkup. They state the rear lights are not working and that they have to order a multi-function switch and keep the car for a week. To be fair they give the owner another car in place. When they call the owner to retrieve the car the remote starter is not working. They claim it's not their fault and there is an argument. The manager threatens the police on the 71 year old woman who owns the car claiming she attacked his staff with her car keys. Then they agree to fix the remote starter without charge. The son of the owner arrives in late May for a visit and another driver on the road tells him the rear lights are not working while he is driving at night. He takes the car to the dealership who initially want to charge for another diagnostic test. However, they tested the multi-function switch that was installed earlier and stated it was faulty. A new one arrived the next day and was installed. A day later the lights are partly functioning when the switch is held in between on and off but not in the on position. The manager says they will investigate but may charge a diagnostic fee. We are now in a situation where the car has experienced problems after each visit. The first time in April the remote starter was not working and they fixed it after hesitation and inappropriate police threats. Now the lights won't work after they tried to fix it twice (first initially and then the second new multi-function switch). Do I want to risk taking the car to them again after all this? No.
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