First time at this location. The wait was about 20 minutes to be seated for breakfast; their method of putting names on the waiting list is terrible as they have someone stationed right at the entrance blocking the only exit and causing a huge backup and people trying to exit have to push through those in line to waiting to have their name to the waiting list. Service was slow and poor, no attention to detail, ignored multiple requests for coffee and water refills. Food was mediocre, eggs cold, pancakes raw in the middle and inedible. Asked for help to resolve and was ignored. Placement of payment cashiers are at the back of the gift shop also a bottleneck and hazard. I realize this is a new location but they have a lot of work to do if they want repeat business. Do not recommend.