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  • Oh my dear lord. I had no idea there was a Yelp page for Rogers and I am SO excited to finally share my years of frustration with this company. To summarize my 9 years of experience with Rogers, they are absolute shit most of the time. I got my first phone and plan with them when I was 14. Included in said plan was a set amount of minutes and unlimited texting within Canada as well as worldwide. One month, about a year into the contract, I get a bill thats $60 or so dollars over due to "international texting". Of course, I call them to let them know they made a mistake and I've always had international texting. "Well, it's not here on your file... can you prove it?" "I was never given any documentation of my plan when I signed up but if you go back to previous months I've texted internationally and never been charged. It's included in my plan". And you know what I got from them? A big middle finger. Nope, I couldn't prove it, so it was no longer part of my plan. And that was the start of a horrible, hate filled relationship that I somehow can never get out of. Over the years they have changed my plan CONSTANTLY. There is no way to get documentation of your original plan since they wont send any details in written form. So if they feel like it, say goodbye to that 5GB of data you had and hello to 3GB instead. Also, if you plan on traveling abroad just save yourself the hassle and buy a cheap phone or unlock yours, and get an international sim card. I made the mistake of buying a text plan from them when I went to Europe a few years ago and came back to a $400 bill saying I was over my minutes and supposedly sent 200ish more texts than I had on my plan. When I physically went through my sent messages and counted them all one by one (which was actually ridiculous) I found that I only went over by about 10 messages. Of course after spending what felt like an eternity arguing with them, I got the charges corrected. They also pull sneaky things like getting rid of texts to notify you of data usage by putting it in the fine print of your paper bill where you NEVER READ and so that next month you can go over your data limit by $200. They constantly send me spam texts telling me how I can sign up for $1 a month magazine subscriptions and won't listen when I ask to be taken off. And to top it all off they have tons of technical issues. My LTE that I'm supposed to have doesn't even work 3/4 of the time. I lose service in places that other providers like WIND and Koodo have service. Yet somehow, I'm still with them. Because right when you're about to leave and your contract is up, they offer you a ridiculously cheap or free smartphone, some crazy good plan that beats everyone else, and then you end up signing your soul away. Please, listen to me, just say no. That plan thats $5 cheaper than the competitor and that really cheap phone is not worth all the hassle and face palms that you have to go through on a regular basis with them. Just run.
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