My husband and I purchased a great sectional from here about two years ago. We went ahead and signed up for the five year warranty. About a year ago, a friend's heel tore a hole in part of the base, so we called right away to get it fixed since we have the warranty.... A year later and this store is still giving us the run around. Numerous phone calls have led nowhere. Four months ago, we were told they'd ordered the replacement part and it would be on its way.... It's still not here. I'd be very cautious before making any purchases from this store. The warranty company has been very helpful, although they've also said they've had many issues with Mega Furniture as well.