Although a highly reputable and good product - customer service is lacking. Tammy is not helpful and very rude to customers. We had several problems with the installation and working with them to fix various errors with their work. The quality of the shutters is very good, but be prepared to have months of hassle in completion and working with them. That being said, part of the issue may be with the company who we bought the shutters from - Blinds 'n Shutters - This Blinds 'n Shutters company is by far the WORST and do not recommend them at all!!!