I've been a long time customer at this location but unfortunately today will be my last day. I placed an order online at 5:00 p.m. Order number 99 to be exact. I arrived at the location at 5:15. I was greeted with an attitude right off the bat by a young lady. I gave her my name and I paid for the food. Then I asked if the pizza was ready and she said the pizza wasn't ready. I asked for an ETA and she said "I don't know." Okay, I sat down and I patiently waited. 30 minutes passed by and still nothing. I understand they were busy, so I waited. An hour went by and nothing. So I spoke with my manager to see what's the status of my order? The manager asked the staff if they knew where my order was and nobody had a clue. Seems like my order got lost? The manager said he'll get my order asap and he apologies. Another 30 minutes passed by. It's 6:38 now and I asked my manager if I can get my money back. Long story short, the staff needs work and I'm sorry, I waited as long as I could. This was my second problem that I had.