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  • Recently had my older vehicle into the Wilson-Niblett repair centre for an oil change and diagnosis of some transmission noise. I was able to drop in with no appointment and they found a space for me right away. Debbie Oliver greeted me promptly and listened to my concerns and gave me a solid timeline. The oil change was done on schedule and she ensured very discount available was applied. When the diagnosis became more complicated, she insured I had a loaner car so I could continue with my day. Due poor weather conditions the technicians could not properly diagnose the problem as a test drive was needed and the slippery conditions would hide possible problems. Rather than proceed with unnecessary repairs and saving me money, the technician and Debbie recommended a return on another day to ensure a proper diagnosis was completed. I returned a week later and Debbie was ready for me with a loaner car waiting. I left my vehicle overnight and once again the repair schedule that Debbie promised was adhered to with every discount available applied. Though Debbie was not working on the day I picked up my vehicle, she still ensured that I was taken care of. Todd Delmore was there bright and early at 7:30am on a Saturday with all my paperwork ready and the car prepared to drive away. Overall, the service I received from all the staff including Todd, the technician, but especially Debbie Oliver, was outstanding. I was never left uninformed, all schedules were strictly adhered to, and I was provided with alternate transportation both times insuring as little inconvenience as possible. While I may have saved a dollar or two by shopping around, I highly doubt I would ever have received anything close to the level of service that Debbie and the rest of the staff provided. Well done Debbie and Wilson-Niblett.
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