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  • My first interaction with Remachines was for business. We have two desktop computers used as cash registers, both from Remachines. When one encountered a problem, I called the Remachines office, walked the computer over to them, and they fixed it on the spot - no charge. For comparison, I have a friend who had the exact same problem with a new computer from Best Buy, and it took WEEKS to get her machine fixed. For business, I simply could not have waited, and would have had to purchase a replacement in the mean time. Computer hardware always has a chance of failing (new or used) but when you get it from someone who stands by their work that's far less of a worry. Since then I've bought three devices from Remachines (a laptop and to tablets) and had friends buy others. Each one came at the price you would expect to pay if you got a good deal on Craigslist, but was top quality, with no crapware or any of the problems you risk with buying hardware online. I called Remachines once for network support, and was completely satisfied with the experience. I'm pretty handy with computers myself (I build my own PCs and networks, and I've worked various kinds of tech support for years.) so I was pretty frustrated by the time I called for help. Nate came by the next day, showed me what I had missed, and had everything running smoothly in about 15 minutes. I really appreciate getting tech support from someone who knows MORE than I do rather than less!
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