I purchased a leather couch and chair 1-1/2 years ago. The dye came off the leather chair. They said they cannot fix it because it is over the year warranty. When I purchase the furniture they talked me into getting an extra protection warranty on it. Come to find out they won't cover it either. I have purchased all my furniture from Steinhafels since we moved here 16 years ago. They just lost a good customer. I won't shop their again. I expect good customer service since I have been a loyal customer. Plus I called for a manger to call me 3 times . They said it was in the system but I never received a call back.