This is the second Jimmy John's I've been to in this area. You can see my other review of the Jimmy John's Gourmet Subs in Kent. Again I went to this one second due to the poor reviews I saw on Yelp. This is much closer for me as I only live about 1 mile away. The atmosphere was quieter than then one in Kent, most likely due to the one in Kent being in a University setting. I did not find the staff rude, yes they were quiet, but not rude. I do have to admit though I ordered there for take out, so I can't speak for delivery. The food was the same or similar to the one in Kent. Would I return to this one? Yes, mainly because it's much closer, and on this trip, I didn't experience rudeness. I have yet to try the one at the Plaza on Howe rd.