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| - We've been going here for a couple years and I have never put up a review of it. So let me first say, this has NOTHING to do with service. Service i so subjective that I hate to even see it in a review. The best wait-person in the world will have an off day or rub someone the wrong way. This is about the food. (Specifically, the burgers)
I really feel this place should be in Vegas, because you throw the dice every time you walk in the place. I'm giving them 3 stars because I have had about as many good burgers as I have had bad ones. It really is a crap shoot as to whether you will get something you like or something that you will wish you went someplace else. And I'm not talking about the 400 different styles of burger. The end product has no consistency, so if you find a favorite, be prepared to be disappointed half the time. Personally, I normally get the patty melt, as it seems to be the easiest one for them to Not screw up. However, even here, the quality and the final product varies Wildly.
Dining in, is better, but not a guarantee for quality. However, you do have the chance to send it back and have them make an attempt at fixing it for you. On The Other Hand.., if we get food for takeout, then place your bets. Their takeout is the worst, and we have come home to stone cold burgers, congealed grease fries, and mistake orders. If fact the takeout is so bad that if we have to order for carryout, we now go somewhere else. Which is sad, because when they are on point, this place has one of the top 5 burgers in town. But when it is bad... I'd be more happy with Jack in the Box.
Go ahead and give it a shot. It is worth the gamble, but remember what you get your first time, next time it will be a completely different burger.
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