| rev:text
| - **I originally wrote this review on 11/30/11 but it was removed because I included personal information about the instructor (her first and last name). I am reposting it sans any personal information or other questionable content.**
I called Heart Savers to schedule a BLS for healthcare providers course and spoke to a polite female on the phone. She confirmed there was space available on the date I requested to attend the course, and took my information.
Fast forward a couple of days...As luck would have it, there was a terrible accident on the 202 on my way to the class. Ten minutes before class was scheduled to start I phoned Heart Savers to inform them that I would be a few minutes late, but there was no answer. I called sever time over the next 10 minutes to no avail.
I pulled into a parking spot in front of Heart Savers at 6:09 PM. I entered the location, and there was a woman sitting at one of the desks in the front room. She looked down her nose at me without so much as a greeting. I informed her that I was there for the CPR class. She said that the video had just started and that I could not enter the classroom. I explained that there was a serious accident (as it turns out it was a deadly roll-over) on the highway that had caused the delay. Stared at me as if I was speaking a different language. I then read the telephone number I had been calling aloud to verify that I had been dialing the right number. She confirmed the number was correct, but said she didn't answer the phone because she was teaching the class. The problem with this was that I had called several times between 5:50 and 6:00 PM, before class was scheduled to begin. She maintained that she was teaching and could not answer the phones. I went on to explain that I had a job interview the following day and that I needed to have my new CPR card in order to be considered for the position. She shrugged her shoulders and stared. Frustrated with the situation I headed to the door and muttering under my breath. I asked the woman for her name and exited the building in shambles.
Once outside, I called the location again. Despite the fact that she was sitting in the front room where the phone was ringing, she did not answer. She just looked at the phone and then continued to do whatever it was that she was doing. I was furious! I sat in my car fuming trying to figure out what to do. I decided that I needed to get the heck out of there, and make sure the world knows that Heart Savers treats paying customers like imbeciles? Yes! That was the perfect solution.
So here I sit, writing to say that if you value small things, like good customer service, and being treated with respect, you may want to take your business elsewhere. If this instructor is any indication of what the rest of the Heart Savers staff is like you can expect to be treated as if you are a lesser life form.
I understand that rules are rules. If the policy is that no one may enter the class once the video starts, so be it. But is it really that that hard to greet a customer when they enter your establishment? And, God forbid, treating that customer with a little respect, compassion and understanding. A simple, "I am sorry but..." would have gone a long, long way in this situation.
I assure you that Heart Savers will never receive a cent from me. Ever.
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